What is a Home Care Package? (Support at Home)

A Home Care Package (Support at Home) is more than just a service—it’s your personalised care plan to help you live safely and comfortably in your own home. Whether you need help with daily tasks, managing health needs, or staying connected with your community, we’re here to support you every step of the way.

How to get started

  • 1

    Assessment: Contact My Aged Care at 1800 200 422 or visit their website to arrange a free assessment by an Aged Care Assessment Team (ACAT) to determine your eligibility and care needs.

  • 2

    Approval: Once approved, you will receive a letter confirming your eligibility and the level of Home Care Package you are entitled to.

  • 3

    Choose a Provider: Contact Better Connected to discuss your needs and create a personalised care plan.

  • 4

    Begin Services: Once your care plan is in place, our team will start providing the  tailored services you need to live comfortably and independently at home.

Different levels for different needs

Level 1: Basic Care Needs

If you need help with cleaning your house or preparing meals, Level 1 might be the perfect fit for you.

Meet Margaret, a lively 72-year-old who loves spending time in her garden but struggles with keeping up with household chores. With a Level 1 Home Care Package, Margaret gets weekly help with cleaning, laundry, and meal preparation, giving her more time to enjoy her favourite hobbies.

Level 2: Low Care Needs

If going shopping or doing the lawn feels overwhelming, Level 2 could be the perfect solution to make your life easier and more enjoyable.

John, a retired teacher, struggled with keeping up with his shopping and maintaining his garden. With a Level 2 package, John now enjoys the convenience of having his shopping needs met and his garden well-kept, giving him more time to relax and enjoy his retirement.

Level 3: Intermediate Care Needs

If you’re dealing with ongoing health concerns or need regular assistance, Level 3 offers the extra support you deserve.

Barbara, an 80-year-old with arthritis, was finding it increasingly difficult to manage her daily activities. With a Level 3 package, Barbara now receives personal care three times a week, ensuring she has the support she needs to stay comfortable and safe in her home.

Level 4: High care needs

If you require daily support or advanced care, Level 4 provides comprehensive services to meet your needs.

George, a 78-year-old living with Parkinson’s, needed comprehensive support to manage his condition. With a Level 4 package, George now benefits from medication management, nursing care, and personal care services, ensuring he receives the attention and assistance he needs to stay comfortable and well-cared for at home.

Pay less, get more!

With Better Connected Community Services, your funding goes further. Let us show you how to get the best value from your Home Care Package.

How to manage   your package

How it works

You’re in control of how you manage your Home Care Package. Whether you prefer to leave the coordination to us or take the reins yourself, we offer two flexible options to suit your lifestyle and needs.

Care Managed

Let us take care of the details so you can focus on what matters most.

With our Care-Managed option, we handle the coordination and management of your care services for you. This plan is perfect if you have more complex care needs or simply prefer to leave the logistics to our trusted team.

What We’ll Do for You:

  • Help you navigate your care options and choose what works best for you
  • Coordinate your services, appointments, and care providers
  • Provide ongoing support and adjustments as your needs change

Our goal is to make your life easier by taking the stress out of managing your care, so you can enjoy more of the things you love.

See Pricing

Self Managed

Take charge of your care and design a plan that works for you.

With our Self-Managed option, you’re in the driver’s seat. This choice is ideal if you want full control over your Home Care Package funding, giving you the freedom to design and coordinate your own care services.

What You’ll Enjoy:

  • Complete flexibility to choose the services and supports that fit your goals
  • The ability to build your own care team and schedule
  • More direct involvement in managing your care and budget
  • Verify that your chosen providers follow compliance standards and pay in a timely manner.

We’re here to support you every step of the way, ensuring you have the tools and guidance to confidently manage your package.

See Pricing