At Better Connected Community Services, we are dedicated to delivering an exceptional customer experience. We actively welcome feedback from everyone—whether you’re part of our team or a valued client. We have the right mechanisms in place to gather, record, investigate, and respond to your input with complete transparency.

We don’t just stop at collecting feedback; we manage it thoroughly, monitor follow-up actions, and analyze overall data and trends. This approach helps us continuously improve and ensure we are always moving forward.

If you would like to provide your feedback, please complete the form:

Organisation has involved the following advocacy services and community groups, which represent the diversity of consumers, to improve consumer’s opportunities to raise issues and resolve complaints:

If your dissatisfaction persists after an internal investigation is concluded, you may approach a relevant external agency:

Aged Care Quality and Safety Commission

Phone: 1800 951 822
https://www.agedcarequality.gov.au/making-complaint/lodge-complaint