Thinking about switching your Support at Home provider?

We make the transition simple, supportive, and stress-free. We take the time to listen, explain your options, and guide you through the steps so you never feel alone navigating the process.

We make the transition easy!

Contact us for a friendly chat

Tell us what’s working, what’s not, and what you’d like from your support.

We help you arrange the change

We support you to notify your current provider and confirm your exit date.

Your support begins with us

Your funding transfers, we create your support plan together, and services start — your way, at your pace.

Local, personal and community-focused support

  • A team that cares about you

  • A provider proudly serving our local community for more than 50 years

  • Friendly staff who listen and respect your choices

  • Support that fits how you want to live

  • Help contacting My Aged Care and understanding assessments

Extra Benefits for Better Connected Clients

When you switch to Better Connected, you gain access to programs that support your wellbeing, your budget, and your connection to the community.

Golden Connections Card

Your personal pass to local discounts and special offers from trusted businesses.
Save money, discover new places, and feel more connected to your community — all with one simple card.

Food Hampers

We offer ready-made food hampers for clients needing extra support.
Each hamper includes essential groceries and is available in single, couple, or family sizes.

EAPA (Energy Assistance)

If you’re struggling with electricity or gas bills, we can assess your situation and issue EAPA vouchers to help reduce financial pressure.

Switching providers may be right for you if:

  • You feel unheard or unsupported

  • You want clearer explanations and better communication

  • Your services don’t match your needs or goals

  • You want a more personal and community-based provider

  • You want consistency and reliability in your support workers

  • You want a provider who helps navigate My Aged Care

FAQs

No. Your Home Care Package funding moves with you when you switch.

No. You do not need to be reassessed just to switch providers.

No — we coordinate the transition so there is no gap in support.

No. There is no cost to change providers.

Most providers require a notice period — we’ll help you check and manage this.

Your unspent funds transfer with you under current Support at Home rules.

Yes — we work with you to match workers based on personality, preferences, and routines.

Usually 2–4 weeks, depending on your current provider’s notice period.

Yes — we welcome family involvement and decision-making support.

50 Years of Local Care, Told by Our Clients

“Robyn is wonderful because she never rushes me. She always goes out of her way to help and is always up for a friendly chat.”

“Each time we called Mum, she was upbeat and happy. We know it’s because she was engaged, occupied, and genuinely looking forward to her visit from Better Connected.”

“On a diabolical wet day, Leisa went out of her way to keep me dry — even though she ended up soaked herself. She was beautiful and so kind.”